Frequently Asked Questions (FAQ)
1. How much deposit is required to book a tour?
A 30% deposit is required to secure your reservation.
2. When do I need to pay the remaining balance?
The remaining 70% must be paid 5 days before the tour.
3. What payment options are available?
We accept:
- International bank transfers
- PayPal
- Cash on arrival
- Credit/debit cards
4. Can I modify my itinerary after booking?
Yes! We offer complimentary itinerary adjustments before your tour begins.
5. Are there age restrictions?
Children under 18 must travel with an adult. Certain tours may have minimum age requirements.
6. What happens if I have medical conditions?
You must inform us in ,
writing at least 24 hours before the tour.
Failure to disclose important health information may void refunds and participation.
7. Are third-party activities included in the tour safe?
All third-party activities follow their own safety standards.
Risk and safety responsibilities lie with the respective providers.
8. What is the luggage allowance?
Each guest may bring:
- 1 large bag (max 25 kg / 158 cm)
- 1 small bag (max 7 kg)
- Extra bags cost $30 each, and must be arranged in advance.
9. Are oversized items allowed?
No—items like bikes, surfboards, and pets cannot be carried.
10. Do you take photos during the tour?
Yes, photos may be taken for promotional use. By joining the tour, you consent to this.
11. What happens if the weather affects my tour?
Bad weather, vehicle issues, or unforeseen natural events may impact itineraries.
We’ll try to rearrange your experience, but refunds are not guaranteed unless approved by suppliers.
12. Is travel insurance required?
It is strongly recommended for your protection against unexpected events.
- Your data is encrypted and securely stored.
- Access is limited to authorized personnel only.
